| Frequently Asked Questions about OnPar |
| Where do I download the OnPar Synchro application to load courses on my OnPar? |
| OnPar Synchro can be found in the Quick Start Guide section of Support (click here). If you have a new or another PC you want to use to load courses onto your OnPar, you can simply download and install the application and you DO NOT have to register your device again. |
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| How do I start and end a round of golf when using OnPar? |
| Start a Golf Round: When you are at the course, have touched the course from the Course List that you are physically at, a golf round is started and any tracked shots or scores will be saved to the golf session. If at any time, a user moves outside the edges of the OnPar screen of a Hole View image that is also on the outer edge of the Course View image, OnPar will assume you are trying to leave the course and ask “Would You Like to End the Current Golf Session? >> YES or NO” dialog is displayed. User answers YES and round ends and reverts back to Course List screen…OR, user powers device off to end a golf session. |
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| How many courses are available? |
| We currently have over 14,500 courses available and continuing to build our course map database. Courses outside the USA are now available and continue to build our International maps database. |
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| How does the Auto Next Hole Feature work? |
The latest software update (version 1.1.5.28802) includes an enhanced Auto Next Hole Feature. This feature works as follows:
- When you are looking at the hole view on your OnPar and the device is not in suspend, as you enter the tee box area of the next hole, a screen will display asking you "Proceed to next hole?"
- Answering YES will display the hole view of the next hole.
- Answering NO will take you back to your previous view. The question will be displayed again after 10 seconds if you are still in the tee box area of the next hole until you answer YES.
- This feature only works from the Hole View and the device must be out of suspend mode and user located in the next hole's tee box area.
- If your device was in suspend mode, you walked to the next hole, passed the tee box area, and then resumed your OnPar device in the middle of the fairway; the Auto Next Hole feature will not know to display the next hole view. You will need to manually advance to the next hole.
- Users can always manually advance to the next hole from the Scorecard view or close up Green view by pressing the "Next Hole" button.
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| What makes OnPar different from other GPS products? |
There are many features that clearly distinguish OnPar from other GPS and rangefinders on the market. The primary features are:
- Ease of use: One touch provides distance to anywhere or tracks a shot. Most other devices require scrolling through lists of pre-set targets or pressing several buttons to get a personalized lay-up distance.
- Visuals: High contrast color golf course maps and advanced 3.5” LCD technology enables easy viewing, even in direct sunlight.
- Personalized: Provides ANY distance YOU need, one touch shot tracking and club selection feedback that helps YOU make better game management decisions…and it’s really fun to use!
- NO FEES: No membership fees, no course map fees.
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| I don't see my course downloaded to my Onpar device? |
| The course list view on your OnPar device lists the all the courses on your device. You will need to scroll down the list to see other courses you have loaded on your device. The screen only shows about 5 courses at a time. OnPar requires a touch and drag motion versus an iPhone or iPod touch and "flick" typr motion. Also, use a precise touch versus a harder mashing touch. The harder you press the screen, the less responsive/accurate your input. |
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| Why does my GPS takes a long time or doesn't seem accurate? |
If you feel you are having trouble getting satellite signal or accurate readings try the following steps and remember some key criteria about GPS in general:
1) Turn on OnPar and go to the Menu>Settings then click the "Reset" button for GPS.
2) When you turn on your OnPar, make sure you have clear view of the sky and you are not moving. This will give your OnPar the best chance to acquire the best signal the quickest.
Key criteria about GPS in general:
1) Technically, your OnPar is downloading data from satellites that will be used to calculate your location while using your OnPar that day. The data must be downloaded from each satellite with absolutely no errors to provide an accurate location. If you are moving around/under trees/buildings it may take several tries to receive the data needed uninterrupted and display an accurate position.
2) Once you receive a good signal and position, this data is stored in the OnPar RAM and a signal and accurate position can be seen when you resume from suspend mode as long as your resume within 15 minutes. If your OnPar was in suspend longer than 15 minute, it may need to download satellite data again to update the position/distanced |
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| How do I download the scores and tracked shots from my OnPar? |
| Simply connect your device to your PC, log in via OnPar Synchro window, and then synchronize like you are adding courses. The OnPar Synchro window will open and allow you to check the options you want to sycnhronize (for fastet synchronization, make sure only the "Stats and Scores" check box is checked). After the synchro process displays it is complete, close the window and open an internet window and go to www.OnParGPS.com and login. There you can click the button "MyTracked Shots" or "MyScorecards" to download the information you just synchronized from your OnPar. NOTE: If you use Mozilla/Firefox as your web browser, be sure to follow the steps above and DO NOT try to download your scores/stats while you are still in the OnPar Synchro window. |
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| My OnPar displays "Synchronizing", what does that mean? |
| When "Synchronizing" is displayed on the OnPar device, this means that Onpar is connected to a PC and ready to synchronize. The OnPar Synchro application will open and display on your PC so you can add courses and synchronize by clicking the blue "Synch" button dispalyed on the PC screen.
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| How do I know my OnPar is downloading courses correctly? |
| After you register your device online, you should have been directed to the online QUICK START GUIDE. Follow these step by step directions with screenshots to help you synchronize courses to your OnPar. |
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| I played a course that has an error on the map. How do I get this course map corrected? |
| Golf courses are constantly making changes to their golf courses. OnPar strives to keep our course maps accurate and up-to-date. However, if you find an error on a course map such as missing bunker, water hazard, etc., we want to hear from you. Please go to our support page, and email us at support@savantgps.com . Be sure to give us the course name, location, and other details to assist us in correcting this course map. |
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| My screen turns off sometimes. What does this mean? |
| Your OnPar device has a battery conservation feature that screen locks your OnPar after 3 minutes of non activity. You can always tell if your OnPar device is in screen lock by the power button blinking green. You can resume usage of your OnPar by quickly clicking the power button (Holding the power button for more than 2 seconds will turn off your OnPar). Additionally, you can manually screen lock your OnPar to extend usage time between charges (quickly click the power button to enable the screen lock or resume usage). |
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| Is the screen still viewable outdoors in bright sunny conditions? How about low light conditions? |
| OnPar utilizes advanced LCD technology that makes the screen brighter in direct sunlight. You’ll be able to see OnPar color course maps and distance information even in direct sunlight. OnPar also has a light sensitive backlight that will make OnPar viewable in low light conditions as well. |
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| My OnPar freezes or doesn’t come out of suspend? |
| Check that you are not storing the device in a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness. Some cases have larger magnets than others and may or may not affect your OnPar. A touchscreen is basically many thin metal wires and magnets can interfere with their responsiveness and cause the device to freeze. |
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| How do I delete my information from my OnPar in case I want to transfer it to another person? |
If you are transferring a device, you will need to do a few steps:
- 1) Press the red “Delete Profile” button form the Settings screen
- 2) When user clicks this button a pop window appears asking “Are you sure you want to remove your personal information from this device? YES or NO.” Click YES, then the file called "Profile.dat" inside the OnPar folder is deleted and removes all user information.
- 3) email Support@savantgps.com and include your device serial number (Ex: V1SAE030N99999CBYG) and tell them to delete your account.
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| Where can I purchase OnPar? |
| OnPar is available at a number of golf specialty retail shops, select sporting goods stores, on course pro shops, selected online retailers, and at OnParGPS.com. Make sure you ask your retailer if they are an authorized OnPartner retailer. You must purchase your OnPar from an authorized retailer for your OnPar warranty, 30-day satisfaction guarantee, and web access to be valid. |
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| How do I place an order at OnParGPS.com? |
| Click shop online at OnParGPS.com, and complete the online order form. Upon completion of your order, you will receive an email confirming your order. You will also receive an email confirmation when your OnPar order has been shipped along with the tracking number. |
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| Is there a demo of how OnPar works? |
| Visit our website to see OnPar on our DEMO page. The demo will show you how OnPar works and how to use OnPar to improve your golf game. |
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| What comes with my OnPar purchase? |
| With the purchase of OnPar, you will receive the OnPar GPS unit, free course downloads, USB cable, wall charger, protective skin, and quick start guide. |
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| How is OnPar different from a laser rangefinder? |
| OnPar works on GPS which will show your distance to any point on the course whether you can physically see that point or not. You can just touch any point on the map and get distances to the selected point. Lasers work on objects you can “shoot”. It is difficult to “shoot” water, sand, grass, etc., and therefore laser rangefinders are limited in their targeting ability. |
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| How will OnPar help my golf game? |
| OnPar provides you with information tailored to you to make the best decisions and lower your score. You can find the distance to any point or layup distance with a single touch. This provides you the information you want instantly without having to walk around looking for yardage markers or pressing a bunch of buttons. Tracking your shots builds a history of your club averages so you can always know which club you should use for a given distance you are trying to hit. |
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| What is the annual membership fee and what are the course download fees? |
| None, nada, zip, zero. There are NO course map fees. There are NO annual membership fees. When you purchase OnPar, you have access to ALL OnPar courses FREE of charge. |
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| How large is the OnPar unit? |
| OnPar is about the size of a slim style cell phone (about 4” x 3” x .5”, and weighs about 4.5 oz). It’s designed for durability and comfort while maintaining minimal size and weight. It fits easily in your pocket or can be attached to the belt without hindering your swing. |
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| How durable is OnPar? |
| OnPar is designed to have minimal openings and withstand most of the abuse and weather experienced on a golf course. You still need to take care of it like you would a cell phone. To further increase the level of durability, use the protective skin included with your OnPar. |
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| How long will the OnPar battery last? |
| The battery in OnPar will last approximately 7-10 hours on a single charge. The Lithium Ion battery can be recharged in approximately 3-4 hours. Battery life can be extended if the user utilizes the “screen lock” function regularly during a golf round. NOTE: The battery of the OnPar GPS Touchscreen Rangefinder is built in, “not replaceable by consumer”. In order to protect consumers from potential harm (shock, cuts, etc.) and prevent the consumer from accidentally harming their device and making it inoperable; If a consumer tries to open the device and replace the battery themselves, it will void the warranty. Should a customer find that their OnPar will no longer hold a charge after the 6 month warranty period, such customer should contact OnPar customer support regarding repair or replacement options. |
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| Is OnPar water resistant? |
| OnPar is designed to have minimal openings and withstand most of the abuse and weather experienced on a golf course. You still need to take care of it like you would a cell phone. To further increase the level of durability, use the protective skin included with your OnPar. |
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| What is GPS? What is the cost? |
| The Global Positioning System (GPS) is a navigation and precise-positioning tool implemented, maintained, and made publicly available by the US government. GPS is made up of a network of 24 satellites placed into orbit by the U.S. Department of Defense. These satellites send radio signals to Earth that contain information about the satellite. Using the WAAS ground-based correction system, signals are transmitted to the GPS receiver that correct the position transmitted by the GPS satellites. GPS can show your position on earth anytime, anywhere and in any weather. There are no subscription fees or setup charges to use GPS. |
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| How accurate is GPS and the OnPar? |
| US government reports show WAAS corrected GPS to be accurate to less than 3 meters 95% of the time. Independent tests by other agencies have shown WAAS corrected GPS to be even more accurate. |
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| What if a course I want is not available? |
| If you purchase OnPar and your home course is not available, simply login at My OnPar, and make a request to have your home course mapped. OnPar will prioritize to map your home course and have available on our website for download as soon as possible. Although rare, there may be cases where we are not able to obtain imagery because a course is too new or too remote; either way, we will continue to check for usable imagery until we can map that course. Additional courses you request will be given priority to be mapped based on quantity of user requests. We only support home course requests in countries listed on our Support Page. |
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| How many courses will OnPar hold? |
| OnPar can hold at least 300 courses and your personal statistics for each round, on each course. All of this data is safely stored for you at OnParGPS.com. You can add, delete, or update courses on your OnPar at OnParGPS.com. |
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| How are the OnPar course maps made? |
| OnPar uses high resolution aerial and satellite images and proprietary software to render the images for viewing on OnPar. OnPar course maps are accurate, and include a great amount of detail. |
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| Is OnPar pre-loaded with any golf courses? |
| OnPar will have a demo course on it, but does not come pre-loaded with any courses except when purchased at select on course pro shops. You will have access to all OnPar course maps through OnParGPS.com. These courses are FREE for you to download. |
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| Why doesn’t OnPar come with available golf courses pre-loaded? |
| As courses make changes, OnPar course maps change. Therefore, we provide the user easy access to any OnPar course maps that they choose to download. We are constantly adding new courses and updating courses within the OnPar map database. |
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| Do you have accessories available? |
| We will have a variety of accessories available for OnPar. To view the accessories that are available for OnPar, please visit your authorized OnPartner retailer or our accessories page at OnParGPS.com. |
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| Can I use other chargers or accessories with my OnPar? |
| OnPar chargers and accessories are specifically designed for your OnPar. The use of other chargers (i.e., cell phone or other mini-USB chargers) or accessories may damage your OnPar, and void your warranty. |
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| Where do I find full instructional manual for OnPar? |
| A copy of the OnPar User Manual
and Quick Start Guide is available for download on our support page. |
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| What is the warranty on OnPar? |
| OnPar comes with a 30-day money back guarantee (see terms and conditions). OnPar has a limited warranty against manufacturer defects for 180 days from purchase. Normal wear and tear is not covered. Full warranty information is available at OnParGPS.com. |
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| How do I get technical support? I am not sure my OnPar is working correctly. |
| OnPar is committed to our OnPar customers. A copy of the OnPar User Manual is available for download on our support page. If you have any additional questions regarding the operation of your OnPar, please go to our support page and either email us at support@savantgps.com or call our customer service group. |
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| Is OnPar Mac compatible? |
| OnPar is currently only compatible with Windows XP (2000 or later versions), Windows Vista, and Windows 7. |
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| How can I become an OnPartner retailer? |
| If you are interested in selling OnPar, please contact us at
OnPartners@savantgps.com |
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| How do I know OnPar Synchro is Installed and Running? |
| Check to make sure you see that OnPar Synchro is running in your system tray. If OnPar Synchro is not running in your system tray, click on Start and run "OnParSynchro" Program.
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| How do I know I am using the OnPar Synchro to download courses? |
| When you connect your OnPar to your PC via USB, OnParSynchro will open in its own web browser window.
NOTE: Make sure your OnPar is turned ON before you connect it to your PC.
NOTE: If your OnPar is not recognized by your PC, click the power button on your OnPar once and listen for a chime from your PC, wait 1-2 seconds, click the power button on your OnPar again and listen for a chime from your PC. Wait 4-5 seconds, and your PC will recognize the OnPar device and it will say "Device Status: OnPar Device connected" at the bottom of the OnParSynchro Window frame.
NOTE: You cannot use your web browser to download courses, you must use the OnParSynchro web browser window.
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| How do I reset my club averages? |
| OnPar has a new feature that allows a golfer to "reset" their club averages. To use this feature, navigate through the following screens: Menu > GolfBag > Club Power. At the bottom of the Club Power screen, a golfer would touch "Reset Club Averages" and a pop up window will appear asking to confirm reset "Yes/No". If a golfer touches "Yes", the Min/Avg/Max are reset to zero. Also, when using the OnClub feature, all club averages are changed to the factory default settings until new shots are tracked to begin automatically updating the club averages again. No data is deleted; however, the club average data is calculated based from golf rounds after the reset is used. Reset can be used as often as a golfer chooses. To conform to the USGA, we are not allowed to update the club averages shown on the ClubPower screen until 1 calendar day after that round of golf. When your device acquires a signal to update its date and time, it will show the updated averages.
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| How do I reset my statistics? |
| OnPar has a new feature that allows a golfer to "reset" their statistics. To use this feature, navigate through the following screens: Menu > Settings. Next to "Reset Statistics", a golfer would touch "Reset" and a pop up window will appear asking to confirm reset "Yes/No". If a golfer touches "Yes", then all personal data is deleted (club averages are reset to factory default). Reset can be used as often as a golfer chooses.
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| How do I move and save targets on the green? |
| OnPar has a new feature that allows a golfer to save their green targets for each hole at the beginning of a golf round so that distance is measured to that target instead of the middle of the green. To use this feature, touch the target icon on the green and drag to the new position where you want to see distances. The black label displays the incremental distance closer or further from the middle of the green. The white labels display the incremental distance from the edge of the green to the target. Green view now displays a line through the front, target, and back of green from the golfers line of sight. Drag the target off the green to see distances to objects close to the green.
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| What Time Zones are available on OnPar? |
| Abbreviation |
Name |
UTC/GMT OFFSET |
Areas Included |
| HST |
Hawaiian Standard Time |
UTC -10 hours |
Hawaii |
| AKST |
Alaska Standard Time |
UTC -9 hours |
Alaska, Yukon |
| PST |
Pacific Standard Time |
UTC -8 hours |
Pacific USA, British Columbia |
| MST |
Mountain Standard Time |
UTC -7 hours |
Mountain USA, Alberta |
| CST |
Central Standard Time |
UTC -6 hours |
Central USA, Saskatchewan, Manitoba, Central America |
| EST |
Eastern Standard Time |
UTC -5 hours |
Eastern USA, Ontario, Quebec |
| AST |
Atlantic Standard Time |
UTC -4 hours |
Labrador, New Brunswick, Nova Scotia, Caracas, La Paz |
| GMT |
Greenwich Mean Time |
same as UTC |
Britain, Ireland, Portugal, Reykjavik (Iceland), Western Africa |
| CET |
Central Europe Time |
UTC +1 hour |
Western Europe, Algeria, Nigeria, Angola |
| EET |
Eastern Europe Time |
UTC +2 hours |
Finland, Eastern Europe, Balkans, Libya, Egypt, South Africa |
| ZP5 |
Russia Zone 4 |
UTC +5 hours |
Yekaterinburg (Russia), India |
| WST |
Western Standard Time |
UTC +8 hours |
Western Australia, Irkutsk (Russia, Zone 7), China, Hong Kong, Philippines, Central Indonesia |
| JST |
Japan Standard Time |
UTC +9 hours |
Japan, Yakutsk (Russia, Zone 8), Korea, Eastern Indonesia |
| AEST |
Australian Eastern Standard |
UTC +10 hours |
Eastern Australia, Vladivostok (Russia, Zone 9), Papua New Guinea |
| NZST |
New Zealand Standard |
UTC +12 hours |
Kamchatka (Russia), Fiji, New Zealand, Marshall Islands |
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